The ombudsman program advocates for the resident who call our adult care homes and nursing homes their homes. We work to resolve issues of concern and advocate to protect the rights of those living in long-term care facilities. We also provide technical assistance to residents, the public and facilities.

A community that is pedestrian friendly benefits everyone. And when sidewalks, crosswalks and transportation infrastructure are missing or in need of repair, the result is a lower standard of living for people who depend on these facilities for mobility. Pedestrian infrastructure is a key component in supporting community connections and the health of residents and visitors. Aging adults and those with disabilities are disproportionately affected by gaps in pedestrian infrastructure.

Concord Avenue is one of the main gateways into the City of Monroe, Union County. In 2015, City officials created the Concord Ave Master Plan with the purpose of having a road map with a vision for economic, housing and community revitalization along this corridor, including the enhancement of connectivity to services and facilities for both residents and visitors.

Early care and early childhood education programs play a fundamental role in fostering healthy communities and vibrant local economies. While the importance of these crucial services can often be
overlooked or forgotten when times are “normal,” the COVID-19 pandemic quickly reminded us that these programs are essential to ensuring economies and communities not only thrive, but function in the first place. Additionally, as many communities across the state of North Carolina experience record levels of population growth, demand for early care programs is at an all time high.

The Centralina Area Agency on Aging (AAA) Senior Community Service Employment Program (SCSEP) helps older adults bridge the gap to retirement by providing paid job training for adults 55 and older. Although training for individuals in this age group is not common, there are several reasons why it is necessary. Adults in this age group may be too young for social security, need a second job in addition to social security or simply not be ready to retire. Centralina staff help participants develop employment plans to find jobs that match their interests, abilities and goals. However, when the COVID-19 pandemic began, in-person operations were derailed so Centralina AAA had to get creative with training methods.

Older adults and caregivers of older adults have been disproportionately impacted by the effects of COVID-19. In an effort to remain safely distanced from others, caregivers and their loved ones have experienced social isolation, food insecurity and financial insecurity. And as they spent more time confined at home, they also became more aware of safety issues in their homes. To help address caregiver issues that have either arisen or become more obvious during COVID, the Centralina Area Agency on Aging Family Caregiver Support Program was granted funds through the CARES Act. These funds were allocated to provide financial relief to caregivers and their families with greater flexibility than previous funding.

Throughout the pandemic, our Centralina Area Agency on Aging Ombudsman have received numerous requests from long-term care residents and families to help increase visitation. One special type of visit is the compassionate care visit in which a family member or other visitor provides comfort, support and/or assistance to a resident whose well-being is suffering, at risk or who is dying.

This year our region lost a tremendous volunteer who served as a dedicated volunteer with Centralina Area Agency on Aging for more than 11 years. Shirley Wiggins was the recipient of the Centralina Region of Excellence Aging in Action award for her dedicated advocacy work for seniors living in the Gaston County area.

Article five in the CONNECT Our Future series focuses on topics associated with community health, namely on the relationship between community health and city and regional planning. It highlights several priorities from CONNECT Our Future and their foundational support for independent work completed by health care officials, non-profit organizations, businesses, government officials, philanthropists and community members to improve individual well-being and community health throughout the region.