A Day in the Life of an Ombudsman
Long-term care Ombudsmen are advocates for residents of nursing homes, family care homes and assisted living facilities. They provide information about how to find a facility and what to do to get quality care. Ombudsman are also trained to resolve and mediate problems if the resident gives them permission to share concerns. Centralina Area Agency on Aging (AAA) houses the Ombudsman program that serves our nine-county region. We have five Ombudsman who serve over 17,000 residents living in our long-term care homes. Debi Lee, Centralina AAA Assistant Director and former Ombudsman, explains, “People who live in long-term care have lost so much—independence, dignity and control. Having a specific advocate who can assist the resident in negotiation, persuasion and mediation to resolve concerns gives them hope that things can improve.”







