Centralina is Hiring: Regional Long Term Care Ombudsman

A REGIONAL LONG TERM CARE OMBUDSMAN is needed to provide advocacy services for persons in long term and assisted living facilities, investigate complaints and resolve issues.  Must be highly organized, customer-service oriented and have a strong human services background. The Centralina Area Agency on Aging department identifies needs and delivers critical services to support older and disabled adults. Centralina Area Agency on Aging is a division within the Centralina Regional Council.

MAJOR DUTIES include but are not limited to:

  • Observing and receiving complaints regarding the care of residents in long term care facilities.
  • Visiting facilities to observe and gather evidence regarding care and/or a complaint and recording findings.
  • Meeting with facility management to report findings and negotiate a plan of correction and timeline, facilitating information mediation.
  • Developing and providing technical assistance to the public in navigating the long term care system; counseling the public regarding long term care placement.
  • Providing training to increase awareness and information regarding legislation and regulations governing the rights of older citizens and long term care.

KNOWLEDGE, SKILLS & ABILITIES include but are not limited to:

Knowledge of federal and state regulations as they relate to long term care. Knowledge of federal and state regulations relating to aging programs and the role of social and other service organizations in meeting the needs of the older population. Knowledge of the physical and mental health, nutritional, economic, social, housing, and recreational needs of older adults. Ability to maintain the confidentiality of client information as required by State and Federal laws and regulations and professional practice standards. Ability to be very detail oriented and be able to prepare and maintain accurate and detailed records and possess the ability to multitask and manage multiple and simultaneous priorities. Must also possess excellent oral and written communication skills, strong organizational skills and demonstrate the ability to work with a diverse group of service providers, governmental agency representatives, advisory boards, volunteers, consumers, associates and the general public.

MINIMUM REQUIREMENTS: Bachelor’s degree in human services, psychology, counseling, social work, or related field with experience in aging and long term care; or an equivalent combination of education and experience and training. Hiring Salary: $44,500 with excellent benefits including NC Local Government Retirement System, 401k, medical, dental, vision, etc.

Send cover letter and résumé to: admin@centralina.org or to 9815 David Taylor Drive, Suite 100, Charlotte, NC 28262. The position is open until filled. EOE.