Ombudsman

The North Carolina Regional Long Term Care Ombudsman Program’s mission is to protect residents’ rights and improve the quality of care and life for residents in long term care facilities. We provide access and advocacy services that assist residents in protecting their health, safety, welfare, and rights. The program provides information to citizens about the long term care system as well as assistance accessing services.

The Long Term Care Ombudsman Program’s mandated responsibilities from the Older Americans Act are to:

Training & Education

Ombudsmen provide current, meaningful training and in-services to facilities and others in the community. For a list of class topics, descriptions or to request additional information, click here. Be sure to check the Ombudsman Calendar to see what trainings are currently scheduled.

Hillary Kaylor

Regional Ombudsman/Mecklenburg County Nursing Homes

Laurie Abounader

Regional Ombudsman/Anson, Cabarrus and Union County

Patricia Cowan

Regional Ombudsman/Iredell and Rowan counties

Lindsay Tice

Regional Ombudsman/Mecklenburg Adult Care Homes and Stanly County Residents